Steven J Webster


September 29, 2010

The Relevance of User Experience Design in eGovernment

“…the increasing expectation of users to have simpler, easier and more effective user-centered experiences in the enterprise is just as applicable to citizens and constituents in open and electronic Government”

August 23, 2010

Considerations for Design in the Enterprise

From “Be on the lookout for thoughtless acts; they are where innovation hides in the open” to “Look for the tension between business goals and user needs; that is where innovation hides in the dark” I’m going to try and share several different considerations for bringing Design to Enterprise Software Development.

August 18, 2010

Design is on the Enterprise Agenda

There is a new provocation today, and it’s the most enjoyable one yet. Technology is necessary but not sufficient…irrespective of the vendor selection to deliver a richer experience, the delivery of a compelling experience, one that resolves the dynamic tension between the ROI the business seeks, and the tasks and goals their users wish to achieve, is not a technology problem. It is a Design problem.

May 19, 2010

Further Forrester Thoughts: Business Analysts versus UX Designers

I think my position of “user-centered methods belong to user-experience designers” is the crossing of the chasm, while “business analysts should embrace user-centered design methods” is a tactic to be employed while we are in the belly of the whale.

May 12, 2010

XOA Traits: Coarse-Grained Experience Components

XOA suggests that service granularity, and the services themselves, emerge from the needs of a presentation tier component, of an “experience”. Rather than hypothesize on the services we might want to expose we allow the user-experience of the application consuming the services to dictate the service

May 10, 2010

Experience Oriented Architecture (XOA) – Addressing the Failures of SOA

..the contentious position I wanted to take amongst a SOA audience, was that focussing on the SOA challenges like governance, fine grained versus coarse grained services, OASIS specifications and service bus approaches was fine and well, but it was missing the most important consideration in software development — that all of our efforts are in service of an end user, and that we must put them in the center of our approach.

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