A recording is now available of the presentation Ron Rogowski and I presented for the Adobe Webinar “The Value of Creating Intuitive User Experiences”.

As part of this presentation, I demonstrated “Project Hendrix”, an application that my team has been delivering internally within Adobe to allow our support staff to help more customers, first time, in less time, every time. The application is a Flex experience delivered upon a complex enterprise architecture, most notably SAP CRM, and leveraged our user-centric 3D Methodology to discover the insights, to inform the design and requirements of the application that was ultimately delivered.

Enjoy the recording here.